Privacy Policy for Better Home

Controller: Better Home T/A AKonsulting

Website: betterho.me

Effective Date: 10/10/2025


This Privacy Policy explains how Better Home, trading as AKonsulting (referred to as "we," "us," or "our"), collects, uses, stores, and protects personal data when providing home efficiency and consulting services to households in Ireland.

We are committed to protecting your privacy and complying with the European Union’s General Data Protection Regulation (GDPR).

1. Data Controller Information

Legal Entity: AKonsulting

Trading Name: Better Home

Address: 9 Skylark Park View, Portmarnock, D13EY1F

Email: contact@betterho.me

2. The Data We Collect

We collect information necessary to accurately provide our consulting Services, generate the Report, and communicate with you.

A. Personal Identification Data (PII)

Data Type

Description

Purpose & Lawful Basis

Contact Details

Name, telephone number, email address.

To communicate regarding the Services (Contractual Necessity).

Property Address

The physical address of the property receiving the consultation.

Essential to deliver on the contract, including site visits and location-specific analysis (Contractual Necessity).

B. Service Data

Data Type

Description

Purpose & Lawful Basis

Household Configuration

Number of occupants, typical occupancy hours, heating system type, insulation levels, appliance list.

To calculate and model current energy consumption and design suitable recommendations (Contractual Necessity).

Energy Consumption

Historical utility bills, meter readings, or consumption data shared by the client.

To establish a baseline for savings targets (Contractual Necessity).

Property Images/Plans

Photographs of the property’s interior/exterior, floor plans, or blueprints (if provided).

To aid in visual analysis for the Report (Contractual Necessity).

3. How We Use Your Data

We use your Data exclusively for the following purposes:

  1. To Provide the Services: To conduct the home efficiency analysis, generate the tailored Report, and communicate the findings and recommendations to you.

  2. Contractual Performance: To manage your account, process payment, and maintain records related to the Service agreement.

  3. Improvement: To analyse service usage and effectiveness, allowing us to improve our internal consulting methodologies (where possible, this data is anonymised).

4. Sharing Data with Third-Party Processors

We sometimes rely on third-party digital tools and platforms to perform complex analysis, simulations, and data processing necessary for generating your Report.

A. Necessity of Sharing

We may share the following PII (limited to the Property Address and Service Data) with specific third-party platforms only where strictly necessary to deliver the contracted Services. Examples include:

  • Mapping services for geospatial analysis of solar potential or shading.

  • Specialised energy modelling software that requires property identifiers (like Eircode/Address) to run simulations.

B. Our Commitment and Safeguards (GDPR)

We ensure the following safeguards are in place when using third-party processors:

  • Data Minimisation: We only share the minimum amount of data required for the third party to perform their function.

  • Data Processing Agreements (DPAs): We ensure that all third-party processors are subject to a written contract (a DPA) that requires them to process your data in compliance with GDPR.

  • International Transfers: If a processor is located outside the European Economic Area (EEA), we ensure the transfer is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs).

We will never sell or rent your personal data to any third party for marketing or advertising purposes.

5. Data Security and Storage

A. Security Measures

We have implemented appropriate technical and organisational security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. These measures include secure hosting.

B. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Typically, we will retain Service Data (including your Report) for a period of 2 years after the conclusion of the contract to manage any potential future queries, warranty issues, or legal claims related to the consultation.

6. Your Data Protection Rights (GDPR)

Under the GDPR, you have the following rights concerning your personal data:

  1. The Right to Access (SAR): You have the right to request copies of your personal data.

  2. The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  3. The Right to Erasure ('Right to be Forgotten'): You have the right to request that we erase your personal data, under certain conditions.

  4. The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  5. The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

  6. The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at the details provided in Section 1. We will respond to your request within one calendar month.

7. Lodging a Complaint

If you are concerned about our use of your data, you have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland, the supervisory authority for data protection issues.

Data Protection Commission Contact Details:

8. Changes to this Policy

We keep this Privacy Policy under regular review and reserve the right to update it periodically. Any changes will be posted on the betterho.me website and, where appropriate, notified to you by email.